CByrneIV wrote:mekender wrote:CByrneIV wrote:
Getting MS to support third party software with Hyper-V and getting third parties to support software on Hyper-V VMs; particularly non-windows VMs (in both cases).
I am not sure that would be any different than expecting IBM to provide support for the MS software on their blade... or expecting MS to provide support for the IBM blade hardware that the software runs on.
By "support" i mean someone that will answer your call and help you, not "will it work"... Our stance with non-MS VMs was that we would support the Hyper-V host and the fail over of the VM but it did not matter what the OS was on the VM, we did not care.
Also, last year they did publish compatibility tools for SCVMM and Linux so there is that...
Yes... and when you certify that a particular revision of Linux will run, and it won't, then MS and RedHat just toss it back and forth between each other.
And of course, getting third parties to certify that their application will properly run on a Hyper-V VM... And again, when there IS a problem, MS and the vendor play badminton with the problem.
To make this more clear, from the perspective of someone who works in Operations and is responsible for making this shit run so it'll make you money....
When a company sells any kind of 'platform' (same is true of enabling/supporting products) and a customer counts on something to run on that platform, but it doesn't... in such a way that it exposes a bug/flaw in the platform, that platform vendor NEEDS to step up and issue a patch. Or feel wrath.
The company I work for is one of the largest tech companies in the world, but they're a nobody with no pull compared with the client I'm assigned to. We actually get support from Symantec. As in patches. (Yes, this is impossible. I know. We had such an intimate relationship that they poached one of our best people.) That's how it's supposed to work.
And it works in the other way, too. When an app is supposed to run on a certain platform and it doesn't and the problem is with the app, that app vendor NEEDS to provide support. Note, they're not supporting the platform, they're fixing the behavior of their app so it plays properly with the platform.
Yeah, the easiest to fall into/most common failure mode is probably the 'it's not *our* fault' hot potato dance.
Maybe we're just jaded, but your villainy is not particularly impressive. -Ennesby
If you know what you're doing, you're not learning anything. -Unknown
Sanity is the process by which you continually adjust your beliefs so they are predictively sound. -esr