Just what are they smoking at Verizon....

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BobbyK
Posts: 358
Joined: Sat Aug 16, 2008 12:56 pm

Just what are they smoking at Verizon....

Post by BobbyK » Fri Sep 05, 2008 1:39 am

<rant>

I've got a customer, with a fairly simple telecom setup. 2 POTS lines, DSL, and a T-1 for voice.

He moved to new offices on Wednesday.

I put in the move order to Verizon over a month ago.

Where to begin....

They started by disconnecting the POTS *2 weeks ago*. The customer uses the POTS lines for faxing. Then they disconnected the DSL last Thursday.

The T-1 cutover, which should have taken 30 minutes max, as the new office is so close to the old that even my weak-ass arm could throw a baseball from one and hit the other, took 4 hours to complete.

And we've still got no freaking DSL.

The customer is a lawyer. I'm openly musing as to the possible effect of cross-connecting three phase power to the demarc.

Bleh.

</rant>

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mekender
Posts: 13189
Joined: Tue Aug 19, 2008 9:31 pm

Re: Just what are they smoking at Verizon....

Post by mekender » Fri Sep 05, 2008 2:23 am

course if you call Verizon, they will say that everything is normal.
“I no longer need to run as a Presidential Candidate for the Socialist Party. The Democrat Party has adopted our platform.” - Norman Thomas, a six time candidate for president for the Socialist Party, 1944

BobbyK
Posts: 358
Joined: Sat Aug 16, 2008 12:56 pm

Re: Just what are they smoking at Verizon....

Post by BobbyK » Fri Sep 05, 2008 3:36 am

I forgot to mention that 4 different techs were dispatched to connect the same POTS line. How the hell do these people stay in business?

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mekender
Posts: 13189
Joined: Tue Aug 19, 2008 9:31 pm

Re: Just what are they smoking at Verizon....

Post by mekender » Fri Sep 05, 2008 3:40 am

same way the cable companies do it, they charge about 400% over cost for their services.
“I no longer need to run as a Presidential Candidate for the Socialist Party. The Democrat Party has adopted our platform.” - Norman Thomas, a six time candidate for president for the Socialist Party, 1944

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